If your are not satisfied
Review
Our aim is to handle your claim quickly and correctly. Naturally, you should receive the compensation to which you are entitled according to the terms and conditions in your insurance policy.
This is a abbreviated translation of our Web-site to English. In the event of dispute regarding the content and interpretation of the pages the original Swedish wording shall always prevail.
Details of how you can ask for a review and where you can turn to for independent advice, are provided below.
Review within Europeiska
1. Contact the person who handled your claim. A discussion may provide additional information and clear up any misunderstandings.
2. If your are still not satisfied, contact this person’s immediate superior.
Advice outside Europeiska
Konsumenternas försäkringsbyrå (Consumers’ Insurance Agency)
Is operated jointly by the insurance companies, the National Private Insurance Supervisory Authority and the National Board for Consumer Policies. The Agency offers free advice and assistance to private individuals on various insurance matters.
Address: Klara Norra Kyrkogata 33, SE-111 22 Stockholm
Telephone: +46 8 22 58 00
Facsimile: +46 8 24 88 91
Review outside Europeiska
Allmänna Reklamationsnämnden (National Board for Consumer Complaints)
Examines complaints from private individuals. Such examinations are free.
Street address: Klarabergsgatan 35
Postal address: Box 174, SE-101 23 Stockholm
Telephone:+46-8-555 017 00
Valuer, Arbitration board
If you do not agree with our valuation of the damaged property, you can ask for an independent valuation.
Committee for Bodily Injury Liability Insurance and Committee for Accident and Sickness
Examines interpretation and scope of terms and conditions at the request of Europeiska, if you so wish. Call Europeiska and ask for an examination by the Board. This examination is free.
Court of law
Even if your claim has been examined by one of the boards mentioned above, you can turn to the courts. Assistance with the costs of a review by a court is available through either the public legal aid service which contributes to litigation costs after a means test or the legal expenses insurance. In many cases the legal expenses part of the insurance can be used.
Limitation
If you wish to claim compensation, you will lose this right if you fail to commence an action against Europeiska within three years from when you became aware that a claim could be enforced, and in any case within ten years from the earliest point at which the claim could have been enforced.
If you have reported the matter to Europeiska within the period stipulated in the previous paragraph, you always have six months in which to commence an action after Europeiska has made a final decision with regard to compensation.
EUROPEISKA FÖRSÄKRINGSAKTIEBOLAGET
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